Privacy Policy

Cyanergy regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Cyanergy users and conforms to Internet Privacy Standards. If you have any questions or concerns regarding this statement, you should first contact Cyanergy at 1300 198 955.

Any details collected from Cyanergy customers are required to provide you with our products and/or services, as well as a high level of customer service.

Correspondence is recorded in order to provide service references and to assist our staff development.

Storage Of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, the information is collected and processed by SecurePay Australia. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after we have received it.

If you have any questions regarding the security on our website, you can email us at info@cyanergy.com.au

Orders

If you purchase a product or service from us, we may request certain personal, identifiable information from you. You may be required to provide contact information (such as name, e-mail, postal address) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will also use this information to contact you.

Communications

Cyanergy uses personally identifiable information for essential communications such as e-mails, sms, accounts information and critical service details. We may also use this information for other purposes, including promotional e-mails. By providing your contact details during inbound calls, you consent to receive marketing emails and other communications from Cyanergy. 

These communications may include information about our products, services, promotions, and other updates that we believe may be of interest to you. If you do not wish for your calls to be recorded or for your contact information to be used for marketing purposes, you may opt-out by notifying the representative at the beginning of the call. Please note that opting out may limit our ability to fully assist you with your inquiries.

If at any time a customer wishes not to receive such correspondence, you can request to be removed from any mailing lists by emailing us at info@cyanergy.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider so that you can make an informed choice as to whether or not you wish to share your information with that party.

Victorian Energy Upgrades (VEU) program. Under the Victorian Energy Upgrade (VEU) program, Cyanergy adheres to the telemarketing guidelines introduced from 1 May 2024. 

Cyanergy will always seek consent to contact a client via telephone for telemarketing purposes in the form of an online form submission. Consent for a telephone call lasts, unless otherwise specified, for 90 days from the date of enquiry, or withdrawn prior to this date. During this time Cyanergy may contact the customer via the supplied telephone number, to discuss energy efficient upgrades that relate to the initial enquiry.

Withdrawing consent can be done anytime:

1, By calling 1300 198 955 and speaking to our Customer Support team

2, At any stage during a telephone call with a team member of Cyanergy 

3, Via emailing info@cyanergy.com.au 

By completing an online enquiry form you are automatically ‘opted-in’ to receiving marketing from Cyanergy, however you can ‘opt-out’ at any time.

Third Parties

Cyanergy may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details where it is necessary for the third party to provide that service.

These third parties are prohibited from using your personal information for any other purpose. Cyanergy does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our website.

Links

Links from the Cyanergy site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.cyanergy.com.au.

Changes To Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you aware of the information we collect, how we use it, and any circumstances in which we may disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our homepage.