Because, in order to get CEC approval, A retailer has to follow some rules and regulations, such as;
1. Prevention of the false advertisement: The CEC related codes of conduct ensure that the retailers cannot advertise unethically to hoodwink people with their false representation of the marketing campaign. Cyanergy is transparent about all of its products and freely discusses it upon the request of the customers.
2. Right quote for the right installation: When a customer wishes to purchase a whole solar system, they need the right information about their specific properties in a written form. We Cyanergy always value your urgency and allow you to ask for the quote, formulated by the right experts.
3. Right interpretation of the government incentives: The customers need to have a detailed understanding of what types of rebates apply to them. The retailers must never dodge the customers with the wrong information about the rebates, which could convince them to purchase it. The retailers must not also pretend that they are allowed to get you the rebates granted when they are not. Fortuitously, the Cyanergy is entitled to both government and state rebates.
4. Bait-and-switch: Any CEC approved solar retailer will never bait the customers regarding the pricing. Therefore, there is no chance that the installation and the solar system’s price will rise against what was asked prior to the installation. Cyanergy always sticks to its price that’s already mentioned in the quote.
5. Badgering phone calls: Most of the companies have telemarketing agencies, and they can become annoying for some time for badgering you by making a lot of phone calls. Sales Manager Pty Ltd is a sister concern of the Cyanergy that makes outbound calls to sell or inform about their products. However, Cyanergy has never been deemed unprofessional in making enormous phone calls to its potential clients.
6. Clearing the confusion: A CEC approved retailer’s task is to give a clear insight into the difference between the government incentives (STC) and the state rebate (Victoria solar rebate). Therefore, Cyanergy always informs its customers that STC is a financial incentive, not a rebate. Hence, the rebate will not be applied once the STC is applied to you for your installation.
1. Cooling-off period: The CEC approved solar retailer is bound to provide the customers at least 10 business days after the contract is signed, known as a “cooling-off period” without charging the penalty. However, suppose the customer wishes to opt-out of the deal after signing. In that case, the company can charge the customers penalty, as mentioned in the initial contract provided that the fees must not be an arm and a leg.
The fees have to be affordable and legitimate. Cyanergy gives you a 10-day cooling-off period to cancel your contract in which the company refunds you the amount minus any admin and/or processing fees.
2. Refund: According to the codes, the customers can document any fault and ask for a full refund if the main solar system turns out completely different than what’s mentioned in the initial contract. However, Cyanergy unequivocally states that the refund policy won’t apply to the damaged, installed, used, dropped, broken, or altered products. The product must be in its original state while being sent back to the company.
The Cyanergy assumes that the customers must bear the cost of the postage and any insurance cost if there is any provided that the insurance must play it safe when there is a chance of loss, theft, or damage caused during the transit. Without insurance, the Cyanergy will not take any liability for the loss or damage of the products.
4. Warranty: The CEC approved retailers’ signatories must provide the customers at least 5 years of warranty on the operation and performance of the whole solar PV system, including workmanship and products. The customer has the right to claim the indemnification when the solar goods fail to meet the consumer guarantee or retailer’s warranty. In that case, the retailers have to either repair or replace the products on time.
For both LED and solar systems, Cyanergy will only carry out the repair or replacement of the products which belong to them. As soon as any of their products removed from the first installation will result in an immediate termination of the retailer’s warranty. If you are unable to comply with the rules and regulations set by the Cyanergy regarding taking good care of their products, the warranty will wither away.
However, if you seek immediate help from the external technicians, then you must discuss the nature of the job and the qualification of the experts with the company within the warranty period.
Cyanergy provides 2-5 years of warranty for the LED lights and a minimum of 5 years warranty on the operation and performance of the whole solar PV system, including workmanship and products. Products, for example, inverters and panels, can have a warranty for over 5 years, which will then be covered by a separate manufacturer for an extended period after the initial 5 years.
5. Privacy: Any CEC approved solar retailer values your privacy, and so is Cyanergy. Cyanergy while receiving the payment by card will only ask for the customers’ relevant information, such as name, email, postcode, card number, and expiry date. Any information to do with the credit or debit card will be dealt with by SecurePay Australia.
The tasks of the CEC approved retailer don’t end up with installation only; it also involves providing the right documentation to the consumers to make them aware of each of the following party’s roles in offering you the exemplary service in the post-installation period. It is essential for the company to explain everything to the customers so that they might have crystal-clear ideas about post-installation services. Cyanergy sticks by it by giving you all the details about their future source of contacts for the following tasks: